Cancellation and late arrivals

We know everyone has busy lives and sometimes circumstances beyond your control may mean you have to cancel your appointment or are unable to get to your appointment on time.  We’ll be as flexible as we can in accommodating this, however the following policies apply…

Cancellation – 48 hours notice please

If you need to cancel your appointment, please just let us know as soon as possible before hand, but at least 48 hours before your appointment. That’s it, job done. If the cancellation is less than 48 hours notice we will try to re-book the slot, if we can’t, we may charge you the full cost of the appointment.

Late Arrival? We may not be able to do your treatment

Arrival more than a few minutes late for your appointment means we cannot spend the time we need to give you a proper service, we will do our utmost to accommodate patients but we may not be able to do your treatment. How long’s a few minutes? For a 30 minute appointment, a couple of minutes is ok, but 10 minutes is a third of the appointment and it’s not really feasible to complete the appointment. For longer appointments we have a little more flexibility, but not much.

We know these policies may be frustrating for Clients who have to cancel at short notice for genuine reasons or who arrive late through no fault of their own, but we also have a duty to our other patients to keep to their appointment times.

Our Clinicians run busy lists and a late cancellation or no show for an appointment means someone on the waiting list misses out. We will happily rebook a new appointment for you as soon as possible though the following may apply.

  • We may request pre-payment for services if you’ve been late for several appointments.
  • We reserve the right to charge the full price of appointments that are missed due to patient lateness.